REFUND & RETURNS POLICY

At Simishop, we aim to ensure customer satisfaction while complying with UK consumer protection laws.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must notify us by email at:

contact@simishop.co.uk

within 14 days of receiving your order.

You then have an additional 14 days to return the goods.

2. Conditions for Returns

Returned items must be:

• Unused

• In original condition

• In original packaging

• Complete with all accessories

We reserve the right to reduce the refund amount if the item shows signs of use beyond what is necessary to inspect it.

3. Return Shipping Costs

Unless the item is faulty or incorrect:

• The customer is responsible for return shipping costs.

• We recommend using a tracked shipping service.

We are not responsible for items lost during return transit.

4. Refund Process

Once we receive and inspect the returned goods:

• Refunds will be processed within 14 days.

• Refunds will be issued using the original payment method.

Original delivery charges are refundable only if the entire order is cancelled.

5. Faulty, Damaged or Incorrect Items

If your item arrives:

• Damaged

• Faulty

• Incorrect

You must contact us within 48 hours of delivery with:

• Order number

• Description of the issue

• Clear photos

Under the Consumer Rights Act 2015, you are entitled to:

• Repair

• Replacement

• Refund (if repair/replacement is not possible)

6. Non-Returnable Items

We cannot accept returns for:

• Personalised products

• Perishable goods

• Hygiene products once opened

• Items damaged due to misuse

Unless they are faulty.

7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account

2. Contact your payment provider

3. Contact us at contact@simishop.co.uk